Frequently Asked Questions

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  • How to backup

    1. Download backup software from here.
    2. Install the downloaded backup software.
    3. Start backup from the system tray.

  • How to restore from backup

    1. Open the backup management screen, select the machine you want to restore, click the “Restore” icon on the right side of the screen.
    2. Select the backup date and time you want to restore to.
    3. Select the required files and folders and click “Restore File Folder” to download.
    4. Check the folders and files you want to restore, and click the [Restore] button.
    5. If you choose to restore the file, the authentication screen for browsing the file will be displayed.
    6. Log in with account information (email address and password) similar to the admin screen.
    7. Select the target machine and select the file or folder you want to restore.

  • Are there restrictions on the types of files that can be backed up?

    Since not only all files but also the entire computer can be backed up, all data can be protected including the system setting.

  • Is Backrite beginner-friendly ?

    It is very easy to start a backup. In the unlikely event that you can not backup or restore successfully, we will support you by email or chat. Please do not worry.

  • Is Backrite compatible with MAC ?

    You can back up an entire MAC computer. Please download the MAC version of the software.

  • Which Operating Systems do you support?

    1. Windows
    2. Windows XP (32-bit) SP3 or later
    3. Windows Vista (32-bit and 64-bit)
    4. Windows 7 (32-bit and 64-bit)
    5. Windows 8 (32-bit and 64-bit)
    6. Windows 10 (32-bit and 64-bit)
    7. Intel Mac OS X
    8. Snow Leopard 10.6.x
    9. Lion 10.7.x
    10. Mountain Lion 10.8.x
    11. Mavericks 10.9.x
    12. Yosemite 10.10.x
    13. El Capitan 10.11.x

  • Is telephone support available?

    Customers who apply for SOHO packs will be supported by phone. Customers who apply for other individuals / family packs will be supported by email or chat.

  • Secure Data Storage
    At just the click of a button, Backrite automatically backs up your device in 3 simple steps and protects all of your valuable data.
    Fast Recovery
    Backrite protects your digital life at top speed. Whether it’s Windows or Mac, we back up all of your data regardless of what you use.
    Your data security is our top priority.
    The data center owned and managed by Backrite employs a 24/7 manned surveillance system.
  • Technology

    Backrite backs up your entire system image at once, including all applications, files, user accounts, configuration settings and even the operating system. Normal file backup solutions require you to install the operating system and re-install all applications before you can restore your files.

    Learn more